Refund Policy

Effective Date: 07/22/2025

At Simply Cased, we take pride in creating quality phone cases and providing a smooth shopping experience. Due to the custom and made-to-order nature of our products, all sales are final. We do not accept returns or offer refunds.

No Refunds or Returns

All purchases are non-refundable.
We do not accept returns or exchanges for reasons including but not limited to:
- Change of mind
- Incorrect selection (e.g., wrong phone model or design)
- Upload errors (for custom cases)

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery at casecrafted.info@gmail.com with the following information:

Order number
Description of the issue
Clear photos of the item and packaging

We will review the case and, if eligible, offer a replacement (not a refund) at no extra cost.

Custom Upload Responsibility

Customers are fully responsible for the images they upload for custom cases. We do not offer refunds for:

Blurry, low-quality, or poorly cropped uploads
Inappropriate or disallowed content

Please carefully review your design before placing the order.

Need Help?

If you have any questions about your order, feel free to contact us:
📧 Email: casecrafted.info@gmail.com
📞 Phone: (909) 828-0598